FAQS
The concept of dimensional weight (also known as “dim weight” or “volumetric weight”) has been adopted worldwide by the transportation industry as a means of establishing a minimum charge for the cubic space a shipment occupies while in transit. By charging only for the actual weight, lightweight, low density freight would become unprofitable quickly for freight carriers. Carriers use the greater of the actual weight or dimensional weight to calculate shipping charges, based on the following formula: (Length x Width x Height) / (Dimensional Factor). The “dimensional factor” varies based on metric versus imperial measurement, as well as whether the shipment is domestic versus international. Contact our customer service department for a more detailed explanation.
No, you may not. Attempting to mix personal effects with a commercial shipment will often result in significant fines by customs officials and/or your shipment being impounded by the local authorities.
Document requirements vary significantly from one country to another. However, nearly all shipments will require a minimum of following –
- A typewritten Commercial Invoice on your company’s letterhead,
- A typewritten Packing Slip,
- A signed Power of Attorney form,
- A properly completed Bill of Lading.
Additional documentation requirements may include a Certificate of Origin, document legalization and several others. Our trained customer service team can provide you with the requirements for your specific destination and will assist you in their preparation, if necessary.
Not at all. Our customer service team, in partnership with hundreds of affiliates worldwide, will do what it takes to get your shipment processed and released by customs as quickly as possible. Should any difficulties arise, such as customs exams or supplemental paperwork requests, we will smooth the way for you, providing daily updates.
We offer your business a local, national and worldwide logistics solutions. Whether it is a local, cross-town trucking delivery of your product or a critical, supply-chain link half-way around the world, our team is ready to help. We have a network consisting of hundreds of agent/partners in all states, as well as an even larger network or global partners. With our team behind you, no destination is out of reach!
Yes, we always recommend that you take out cargo insurance. It is inexpensive and protects you from unforeseen hazards. Note that you may only insure your shipment for your replacement cost, not the amount that you are selling it to your customer for. You may not request insurance after-the-fact on a shipment that has already been tendered to us and is in transit.
It depends, how quickly do you NEED it delivered? We designs custom SOP’s around some of the strictest service level agreements in the industry. Whether there is a patient on a table and a medical device needs to be delivered within 90 minutes, or marketing material that needs to be delivered next day, We will customize a solution around your specific needs.